Reviews

Shay Voss
Google review 12/13/2016

We took our car in to get an alignment. They refused to do it without new struts. They said it would be $1500. Funny thing is we got new struts 20,000 miles ago. Charged us $50 for their opinion and refusal to do the job. Took it to another mechanic for a second opinion and as we suspected, our struts are still in great condition. Talked to two other separate people who had similar situations with them. This is not an honest shop.

Reply from Business

Shayleen, I appreciate your feedback about your experience. I'm sorry we did not meet your expectations. We take our honesty and integrity very seriously here and I am in the process of investigating into your inspection and testing to figure out what may have gone wrong. I would like an opportunity to talk to you about your struts and alignment. I left a voice mail for you. If you could call me back at your earliest convenience I would appreciate it. 563 388 9363 - Tim Shaffer

Kathy Jordan
Google review 12/13/2016

Spooky Dooby
Google review 12/10/2016

Al Mehlhouse
Website review 11/22/2016

The friendly service is most attractive part of Dale's. It is hard to beat friendliness. I can find lower prices but I always feel better when I leave Dale's. They do a great job of inspection also included in an oil change.

Brian Becker
Facebook review 11/20/2016

Dales took the time out of their very busy schedule to help us get two of our service trucks back on the road. It would have been easy for them to tell us they were too busy, but they didn't!!!! This company will go above and beyond for you!!! 5 stars

Richell Stock
Google review 11/17/2016

Reply from Business

Thank you Richell, it was great to see you and your vehicle. We look forward to seeing you again.

Sue Lang
Google review 10/14/2016

Dale's was able to help me get my SAU daughter's disabled car towed & repaired in a five hour time frame. They also helped with finanacing this unexpected expense. The staff was friendly, kept me informed & their rates were comparable with pricing scales I found on the internet. Dale's informed me of other repairs that should be done but didn't push me into fixing them. (Since these issues have popped up in the past I didn't feel like I was being milked with false claims). To top it all off; Dale's phoned a week later to make the car was performing well. I'm thrilled to know that I have a trustworthy repair service I can contact next time my daughter's car glitches while she is away from home.

Donovan DiLorenzo
Google review 10/12/2016

Excellent service. The entire staff was nothing but helpful and honest. Thank you.

Reply from Business

Thank you so much Donovan. We are glad we could provide you and your vehicle the service you deserve. -Chad Jacks

stevemeyer1956
Google review 10/11/2016

Had a problem with my auto on my way home to southern Illinois on a Sunday evening. Called Dales on Monday morning and they got me in right away and fixed my vehicle. This place was excellent to work with and would highly recommend them.

Reply from Business

Steve, We thank you so much for the kind words. It was great to meet you and we hope your travels are safe. -Chad Jacks

Mr. Liberty
Google review 10/8/2016

I have always been fearful of auto mechanic shops as I have always felt like I was getting over charged for half ass work. For the first time ever this was completely opposite!! These guys are knowledgeable, hi tech, fast and competively priced!! It's almost too good to be true!! Someone please wake me up! I am actually mad that I didn't know about these guys for the last 20 years! How are these guys not a major nationwide business with their exceptional job?? My car works great and I am no longer afraid the next time my check engine light comes on.. I will take it immediately to these guys! Thank you for being awesome!

Reply from Business

Wow! Thank you Michael for the awesome review! We appreciate your trust and faith in us! We really do work hard to try to make everything perfect when someone walks in our door and I really appreciate you sharing your experience! -Tim

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