Reviews

Denise Greer
Google review 4/30/2019

Reply from Business

Thank you Denise. I'm so happy for the great review. Glad your starter is fixed on your 2013 Chevy Equinox. Now it's reliable for you when you depend on it to be. -Chad Jacks

Katherine Shadid
Google review 4/26/2019

HIGHLY RECOMMEND! We are not from the Quad Cities but my sons car broke down on the side of the road on his way back to college. We picked these guys randomly and we could not have been more satisfied. They were wonderful to deal with. Extremely communicative at all times. The report they sent along with photos was amazing. The only thing I’m sad about is that they are not in my area so that I can use them whenever we have trouble! They were wonderful!!!

Reply from Business

Kathy, i'm so happy you had a great experience with us at Dale's Service center. We try very hard to make everyone have the same great experience. Glad we got your 2009 GMC Yukon safe and reliable. -Chad Jacks

Kathy Shadid
Facebook review 4/25/2019

HIGHLY RECOMMEND! We are not from the Quad Cities but my sons car broke down on the side of the road on his way back to college. We picked these guys randomly and we could not have been more satisfied. They were wonderful to deal with. Extremely communicative at all times. The report they sent along with photos was amazing. The only thing I’m sad about is that they are not in my area so that I can use them whenever we have trouble! They were wonderful!!!

Jason Stoleit
Google review 4/21/2019

Customer service and satisfaction is beyond what I first expected. Look forward to doing business with you in the future.

Reply from Business

Adam, thank you for the review. I see we missed your expectations back on 11/30/2018 and I would like to discuss that with you. Our goal at Dale's is to help everyone get their vehicle back in a safe running reliable condition. I did see we did not do anywork to your vehicle but it was here to figure out the cause. If you could, would you please give me a call at 1-563-388-9363 so we can discuss how we can improve our services. Thank you. -Chad Jacks

Richard Cebuhar
Google review 4/20/2019

Good service with honest people.👍 I have known Chad for over 20 years he is my go to man. I would never hesitate to go back. It was for an older model car and some of the news is not what I wanted to Is hear but they told me what was in urgent need and what could wait.

Reply from Business

Thank you so much Doug, we will keep that 2017 Ford Escape running like new for as long as you own it. -Chad Jacks

LeRoy Yates
Google review 4/19/2019

My wife had her brakes serviced at the largest area dealership. A few days later she heard a noise and took her vehicle back. The dealership service center said she needed all of her rotors replaced on her four year old, low mileage Lexus. Dale's have her a loaner, did a full inspection and found no repairs were indicated. Honesty and integrity is what I value most about the mechanics at Dale's!

Reply from Business

Thank you Dr. Yates. That 2015 Lexus RX350 is an amazing SUV. We will help you keep it that way. -Chad Jacks

Hew Daily
Google review 4/18/2019

Listen: you're going to an auto mechanic and you don't know what you're talking about. But they do. It's a difficult position to be in when you're simply trying to live your life. You want a "straight-shooter", you want someone who will just break the basics down for you. You want a professional. And you don't want to get robbed because you don't know what you're talking about, but they do. That's Dale's Service Center. They know you (probably) don't know what you're talking about when it comes to car repair otherwise you wouldn't have gone to them. At the same time, they respect that you (probably) don't know what you're talking about so they break it down for you. And they explain where their pricing comes from. I don't understand anyone that can't understand how good Dale's is. Maybe I'm a "one-off". Maybe they have customers who have horrible experiences - it happens. I am not one of those customers. Dale's is a First-Class joint. I've been to other places I will not name, and Dale's is the only place for me now. Period.

Reply from Business

Hew, thank you for the wonderful review. We want everyone to have that same experience when they bring their vehicle into Dale's. Our goal to make your vehicle safe and dependable. -Chad Jacks

Christina Williams
Google review 4/18/2019

They are very officiant took my truck there they gave me an estimated it does cost a bit for them just to look at it but I set the appointment and got my car back with in 24 hours they gave me a loaner car to get my errands done an get my kids out of school and even gave me a discounted price, I would definitely recommend them.

Reply from Business

Thank you Christina for a great review. I look forward to working on keeping your Chevy Equinox running and getting you to where you need to be. Nothing more important then a safe reliable vehicle. -Chad Jacks

Donald Bridges
Google review 4/11/2019

Reply from Business

Donald, thank you for the great review. We are happy to get the starting issue fixed on your Toyota Tacoma. - Chad Jacks

Travis
Google review 4/10/2019

Reply from Business

Thank you for the five-star rating. -Chad Jacks

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