Google review 8/27/2019Erik, I don't see that you have ever been in to our shop, perhaps you came in and I have your vehicle listed under another name. Regardless, please give me a call 563 388 9363 and I would be glad to right any wrong we have done. Thanks-Tim Shaffer, Owner
Google review 8/27/2019Thank you Nichole for the great review. Remember us on any of your Infinity needs. That's a very nice G37 you have. Take care. -Chad Jacks
Google review 8/8/2019Had an A/C issue, Dale's resolved it quickly and found a loose ground that other shops had overlooked. Shuttle rides to and from my house were greatly appreciated. Quality shop and quality customer service.
Wow! Thank you Nathan for the 5 star review. Yes sometimes it can be something minor that does not require replacing an entire A/C system. That's one awesome 2010 Chevy Camaro "The Beast". -Chad Jacks
Highly recommend! Went above and beyond when I was in a jam and at a very reasonable price! Thanks!
Google review 8/6/2019Thank you Chuck for the 5 star review. I'm glad you brought your 2013 Chevy Silverado in for suspension work. This will keep you safe prolong your tires life and even help with braking. -Chad Jacks
Google review 8/3/2019I highly recommend Dale’s for everything. They go over and above to get you back in your vehicle.
Deb, thank you for a great review. Your 2017 Dodge Ram 2500 is in good hands with us. Thank you for allowing us to get that no start issue fixed. Tiffany is great to work with she gives 100% every time. -Chad Jacks
When the dealership would not deal with our truck that is only 2 years old, Dale's went way over the top to get us back to where we began. I started going to Dale's 32 years ago and will not go anywhere else. Tiff rocks as well. Love her customer service. Well over the top.
Google review 8/1/2019I recently had routine service at Dale's...oil and differential fluid change, tire rotation and safety check. The online report that was sent afterwards was excellent. It included recommendations as well as pictures documenting any findings. It also included optional informational videos. Staff was very friendly. The only negative was the service took the better part of 8 hours, which no one warned me about. The owner did apologize and gave me an explanation when I mentioned this in a followup email he sent. As I was impressed by the staff as well as the report, I will be returning to Dale's the next time I need service. Good people can be hard to find, especially when it comes to servicing your car. Well, I went back to Dale's 6 months later with my other car because my Honda Fit was making a rather loud whining noise that wasn't there before. They took care of it the next day and I couldn't be more satisfied. Again, the documentation of the problem, with photos, was outstanding. I really appreciate their attention to detail. Chad Jacks, as well as everyone else, is great to work with. Just the same, I'm hoping not to see them again real soon. ; )
Thank you Guy. I think this is a very fair review. I think we fell short, I won't make excuses for that. We have turned our focus on that and how we can we improve on communication, scheduling and still give you the high quality service you deserve. Thank you for taking the time to point this out. -Chad Jacks
Google review 7/30/2019Thank you for the 5 star review Pat. I know everyone in the building loves your 2011 Jeep Wrangler. When ready for tune-up or battery terminals cleaned give us a call. Thank you - Chad Jacks
Google review 7/30/2019A few months back I took my Nissan there to get the breaks and rotors done. They got the car in the next morning, did a safety inspection and were very honest and they had it done by that afternoon even though they seemed pretty busy! I was impressed with their service so I took my impala there as well. I love that they send you their inspection reports and it includes pictures so you know they’re honest. Their warranty is great as well not many places offer that. I Will always recommend them and won’t go anywhere else for my car services!
Thank you so much Malea for the great review. We are thrilled your experience was a great one. We know it's important to have your brakes work safely and properly. We can keep your 2006 Nissan Altima on the road for you as long as you want. -Chad Jacks
