Google review 8/1/2019I recently had routine service at Dale's...oil and differential fluid change, tire rotation and safety check. The online report that was sent afterwards was excellent. It included recommendations as well as pictures documenting any findings. It also included optional informational videos. Staff was very friendly. The only negative was the service took the better part of 8 hours, which no one warned me about. The owner did apologize and gave me an explanation when I mentioned this in a followup email he sent. As I was impressed by the staff as well as the report, I will be returning to Dale's the next time I need service. Good people can be hard to find, especially when it comes to servicing your car. Well, I went back to Dale's 6 months later with my other car because my Honda Fit was making a rather loud whining noise that wasn't there before. They took care of it the next day and I couldn't be more satisfied. Again, the documentation of the problem, with photos, was outstanding. I really appreciate their attention to detail. Chad Jacks, as well as everyone else, is great to work with. Just the same, I'm hoping not to see them again real soon. ; )
Thank you Guy. I think this is a very fair review. I think we fell short, I won't make excuses for that. We have turned our focus on that and how we can we improve on communication, scheduling and still give you the high quality service you deserve. Thank you for taking the time to point this out. -Chad Jacks
Google review 7/30/2019Thank you for the 5 star review Pat. I know everyone in the building loves your 2011 Jeep Wrangler. When ready for tune-up or battery terminals cleaned give us a call. Thank you - Chad Jacks
Google review 7/30/2019A few months back I took my Nissan there to get the breaks and rotors done. They got the car in the next morning, did a safety inspection and were very honest and they had it done by that afternoon even though they seemed pretty busy! I was impressed with their service so I took my impala there as well. I love that they send you their inspection reports and it includes pictures so you know they’re honest. Their warranty is great as well not many places offer that. I Will always recommend them and won’t go anywhere else for my car services!
Thank you so much Malea for the great review. We are thrilled your experience was a great one. We know it's important to have your brakes work safely and properly. We can keep your 2006 Nissan Altima on the road for you as long as you want. -Chad Jacks
We took our car there to get breaks and rotors done. He was very professional looked over our car and told additional things that were needing to be fixed. They sent me a full detailed report with pictures that I can view online. & the service was fast & great very up front with all the information and we will definitely be returning customers. Definitely recommend to anybody
Google review 7/24/2019The loaner car smelled bad, it was dirty and I didn't think it was going to get me home. It wouldn't go when stepped on the gas on the highway. Also the 'service engine soon" light came on. Even though I returned it with a full tank of gas, it had 3/4 of a tank when I got it. Also they charged me $113 to put 2 unbroken pieces back together.
Sandra, thank you so much for taking time out of your day to speak with me about the loaner car condition. I have taken the vehicle out of the loaner rotation. We would not have known about this issue without your help. I'm pleased that you talked with others and found that the time it took to test your vehicle issue was a fair price. You have a very nice 2013 Ford Fusion and we really like you to be driving this for many years to come. -Chad Jacks
Google review 7/20/2019Had two vehicles looked at there. One we knew was lost, the other we knew would be spending some money on. It was expensive work not because of their price, but because of the work being done. They gave us a loaner vehicle I literally tried buying from them because my car was lost and the loaner was a healthy car. Word of mouth goes a long way and this is a recommended shop.
Red Scorpian, thank you for the great review. Glad the loaner car worked out for you. Any thing we can do in the future for your Honda Accord please feel free to let us know. Your brakes should be working great now. -Chad Jacks
Google review 7/20/2019As always, very pleased with our service. Fast quality repair of my wife’s car. Highly recommend.
Thank you Leroy for the great review. Your wife really loves her Lexus ES 300. Thank you for trusting it to us. Those vehicles have a lot of sensors in them always good to test and fix the bad one's. -Chad Jacks
Google review 7/13/2019Great service, honest and very willing to help
Thank you Kristine. We are here for all your automotive needs. Working with Joe right now on a plan for the 2008 Saturn Aura.
Google review 7/10/2019THANK YOU Robin. We work hard for these kinds of reviews. Looking forward to see you Friday and get this 2010 Chevy Aveo going in the right direction for you. -Chad Jacks
Google review 7/5/2019Friendly, informative, not pushy at all. They give a great detailed report of everything that is wrong with the vehicle and possible issues in the future.
Well thank you Sherry, I'm glad we could meet your expectations. Together we can keep that 2008 Pontiac Grand Prix on the road for many more miles. -Chad Jacks
