Google review 7/10/2020Unprofessional, rude, poor customer service. I wouldn’t recommend anyone in QC to do business with shop.
Bemo, I'm sorry we were unable to help you and work on your vehicle the way you wanted us to. If you ever need help in the future we are here. Thanks, Dale's
Google review 7/9/2020Prepurchase inspection on online purchase, very thorough. Great report.
Thank you for the great 5 star review. We are pleased that you found the digital inspection to be informative and to be able to help you in your decision to buy your next vehicle. - Chad Jacks
Google review 7/8/2020Thank you Pauline for the wonderful 5 star review. We are so happy we meet your expectations. You have a 3 year or 36,000 mile parts and labor warranty with us and we will always have a loaner vehicle for you even if it's as simple as an oil change. We will keep your Kia Sorento safe and reliable for years to come. - Chad Jacks
Google review 7/8/2020Dales’s was able to get me in timely and I trust their work.
Thank you Troy for the great review. Glad we could help keep your Chevy Impala safe and reliable as it should be. - Chad Jacks
I called about my engine light being on. Chad asked me to bring it in right away to have it checked. Was my thermostat stuck open. They cleared the code. I made an appointment for oil change tire rotation. I ended up having to have a new thermostat. Johnny was my advisor. He is fantastic. They even gave me a rental, which was greatly appreciated. I highly recommend Dale's. Very personable and friendly.
Google review 7/6/2020Thank You Cammeron for the 5 Star Review!
Google review 7/3/2020My car run grant next up tune up lol Ty
Jimmie we are so glade to hear your vehicle is up and running strong. Thank you for the great review. - Chad Jacks
Google review 7/2/2020Good auto service to trusted
Thank You Vincen for the 5 Star Review - Chad Jacks
Very Kind and Understanding he said he’d get me out before i had to be to work and i was and they did what i needed and asked for perfectly i will be back there if i have anymore car issues!
Google review 6/25/2020I am new to the Quad Cities, and by family recommendation, I took my car to Dale's when my 2015 Chrysler 200 was having issues starting. It needed both a new battery and also new transmission fluid. Upon arrival, I was greeted with friendly faces, and given a step-by-step plan on how to resolve my issue. They were up front about their prices and fees so there were no surprises upon completion of the work. Along the way, they were very communicative. I received phone calls as the work was being done and after it was completed so there was no question about what was being done, and how it was going. They offer a loaner vehicle for those of us who don't have a second vehicle to drive, which was convenient as well. After I dropped off the loaner car, and picked up my own, I even FORGOT my phone charger in their car, and they kindly called me to let me know it was there. Overall, the service was SUPERIOR, and I would recommend them to anyone. Not only is the service great and affordable, but the people made all the difference. The FACES of Dale's are great to work with. PLEASE GO SEE THEM!
Janae we are more then humbled by your amazing review. Thank you for taking the time to write all of this out. We are thrilled we meet your expectations and look forward to helping you maintain a safe and reliable vehicle. - Chad Jacks
