These guys are excellent. They saved me from what could easily have been a real disaster. After getting my oil changed at Smart Hyundai 1500 miles ago, I was shocked to find that I had no oil. When I went to add oil, I found that the oil filler cap was stripped and could not be removed. I couldn't get in anywhere else, but Dale's got me in that afternoon. They were able to get the cap off, replaced it with a better one, filled my oil, verified that there had been no damage done to the engine, and did a general complimentary inspection. They were pleasant to talk with and explained everything thoroughly. At the end of it all (less than two hours), they charged me a pittance for the replacement cap (no other charges at all!) and had me back on the road. I couldn't believe their generosity and kindness. They knew I'll be leaving the state soon, so they weren't even trying to earn future business from me. Just good people who treated me with honesty and compassion. I can't recommend this place highly enough!
Christopher- It was a pleasure to work on you Hyundai Sonata and Thank you for the 5 star review!
First time going and they were polite and called or texted me about each issue they had concerned about with my car. Got all the parts ordered and installed within a day. Very satisfied with them and will be coming back for future work!
Such a great review Brian. We are thrilled to hear we will be working together in the future. - Dale's Service Center
These guys are awesome! I had gotten an oil change at Smart Hyundai 1500 miles earlier. When I checked the oil, there was none! I went to add oil but found that the oil filler cap was stripped and I couldn't remove it. I called Johnny at Dale's Service Center and he got me in that afternoon. They were able to remove and replace the cap, fill up my oil, do an inspection, and verify that I hadn't done any damage to the engine. Less than two hours and I was back on the road. They only charged me for the replacement cap! They were very communicative, fun to talk with, and I can't believe their generosity. They know I'm moving out of state soon, so they weren't counting on repeat business from me. Just good people who rescued me from what could have been a terrible situation when no one else could get me in right away. I can't recommend this place strongly enough! Thanks, Johnny and Sunshine!
I've did auto repair for 45 yrs. I'm getting to old for that anymore. As we all know a good trustworthy service center is hard to fined. A service center we feel good about. I've been using Dales service center for a couple of years now for mine & my family's cars. They have top notch professionals that know what their doing, & their technology is equal or better than most dealerships. They will take the time to explain any questions you might have. Yes a good, trustworthy place for service.
It was fairly good until my over heating light came back on and I had a waterpump put on and a new thermostat and so on but I do have a appt on Tuesday to get it done
Great job!! Professional friendly service in a clean environment 😊
Thank you Jason for sharing your experience with others to see. - Dale's Service Center
Hello, Brian my name is Chad Jacks and I'm the service manager of Dale's Service Center. I would like to talk to you about your review. I want to see what we could have done better to make your experience here at Dale's a great one. My only issue is I can't find any records of you coming in. Unless it's under a different name. Please feel free to give me a call at 563-388-9363 Thank You!
Thank You Cole for the 5 STAR review! - Dale's Service Center
Thank you Chris for the 5 STAR review!
They were very reliable and courteous!
Thank you Terry for sharing your experience with us and others Terry! - Dale's Service Center