Google review 9/25/2024This was my 1st time having any work done here at Dales. Initially I was very hopeful that I found a honest affordable place for my vehicle. Everyone was and has been very professional, kind and giving me updates along the way. I took my vehicle in for back brakes that had just started grinding and for 4 panel lights on, and a issue with inside back door panel that several other places attempted to fix, yet after a couple times the door was back to not working properly, not opening from inside to get out,use window.My inspection involved an extreme amount of needed extra repairs that shocked me after having a lot of work done early 2023 already. I agreed to the work even though I am a women who has no knowledge of all the pictures and names of things that were needed repaired.They accidentally punctured my fuel tank which they told me and replaced at no Chg. They had my car over 2weeks and had not addressed the panel lights on in initial inspection until day to pickup asked if I wanted to make a different appointment to have inspection ect, no, the 2nd problem that I brought up with bad brakes on drop off. They had to make another ticket causing more delay and another huge chunk of $ for issues and time to order parts. Finally was excited to pick my vehicle up today 9/25/24 paying almost $7,500 to find that not only did my back door panel issue wasn’t fixed, but now my other back door that had no issues prior, now won’t open!!! I now have no access to my back seat/ doors & besides the obvious is a huge threat in case of an emergency!! Worried what else is going to happen as it’s started to drive funny.
Cindy-Thank you for sharing your experience with us, and we sincerely apologize for the frustration you’ve experienced. Our goal is always to provide honest, high-quality service, and we’re disappointed to hear that aspects of your recent visit didn’t meet those standards. We appreciate your patience as we completed the extensive repairs, including the replacement of your fuel tank at no charge, and we regret that this visit did not resolve everything as expected. Thank you for giving us the opportunity to address the back door issues, and we’re glad we could resolve them for you at no additional charge. Your safety and satisfaction are our top priorities, and we’re committed to making sure your vehicle is in the best shape possible. -Dale's
Google review 9/25/2024These guys were so busy in their bays, but took the time to help me get my sister's tire repaired. They showed us that the tire that was on the car "looks" pretty new, but had 3 or 4 plugs already done to it, and one of them was the reason we were there, it was leaking. So they patched it so she can still get some time to buy herself some decent real new tires! They were super friendly, explaining everything that we needed to know and had us on our way pretty quick. Thank you, and I think we'll be seeing you all again for some new tires soon! They gave us a good price on those, too!
Heidi- Thank you so much for taking the time to leave this wonderful review! We're happy we could help with your sister's tire repair, even on a busy day, and provide you with the information you needed to make the best decision. Our goal is always to keep our customers safe and informed, so it’s great to hear you felt well taken care of. We’ll be here whenever you’re ready for those new tires! Looking forward to helping you again soon!- Dale's
Google review 9/24/2024Did a great job on my Ford ranger!
Scott-Thanks so much for the great feedback! We're happy to hear you were pleased with the work on your Ford Ranger. It was our pleasure to help, and we’re here anytime you need us. Safe driving, and we look forward to serving you again in the future! -Dale's
These guys were so busy in their bays, but took the time to help me get my sister's tire repaired. They showed us that the tire that was on the car "looks" pretty new, but had 3 or 4 plugs already done to it, and one of them was the reason we were there, it was leaking. So they patched it so she can still get some time to buy herself some decent real new tires! They were super friendly, explaining everything that we needed to know and had us on our way pretty quick. Thank you, and I think we'll be seeing you all again for some new tires soon! They gave us a good price on those, too!
Google review 9/23/2024Took my F150 there and they were thorough, respectful, well priced, and very efficient. I will definitely go back for my auto repair needs.
Thank you for the awesome 5 star review and the kind words! We really appreciate your business! -Dale's
Google review 9/13/2024Luanna- Thank you for your trust and faith in us to work on your Toyota Rav4. We hope the new tires and alignment are giving you a nice ride! -Dale's
Google review 9/9/2024My car is always well cared for. Things are attended to that I'd never even think about without their help.
John, Thank you for the kind words! It is always a pleasure to work on your Lincoln MKZ! -Dale's
Google review 9/6/2024I received excellent service as always 😃🎸
Art-Thank you for the great review and trusting us with your Toyota Rav4. -Dale's
Google review 8/19/2024Got my F150 in & out quickly. Got my after market headlights working correctly and even took my rusted, locked up hitch lock off for free!!
Troy-Thank you so much for the great review and we are glad we could get your headlights working on the F150! -Dale's
Got my F150 in & out quickly. Got my after market headlights working correctly and even took my rusted, locked up hitch lock off for free!!
