Reviews

We just completed all the necessary 100,000 mile inspection and repairs. I say we because I truly believe Dale’s servicemen and I are a team. My car needed a lot of TLC and $, but because Dale’s team worked with me to break it down and prioritize into doable/affordable segments, it got done timely and with little to no stress on my part. I feel that Dale’s cares almost as much as I do about me and my car being cared for and safe on the road! I love getting in my car and having peace of mind knowing she’s going to get me where I need to go. Thanks to everyone at Dale’s! 💖

My transmission went out. Dale’s had been recommended to me so, I called and spoke to Chad. Of course I was very concerned, Chad was very kind and helpful. I spoke to him several times as they towed my car and took a look at it. I never felt rushed nor like I was asking stupid questions nor wasting his time. Chad was very upfront, honest and gave me time to decide what to do. I ended up deciding to junk my car. Chad recommended a place to call and when they didn’t get back right away he even called them for me. I felt very well taken care of. I definitely be bringing me next car in when it needs service!

I just bought a new to me car, 2016 Chevy Trax.i knew it needed some work and so I called Chad and took it in for an oil change, inspection and auto engine check. It needed a little more than I expected, but Chad was so helpful and patient explaining everything to me and helping me to decide how to proceed. The major work was done quickly and efficiently. All my questions were answered and I was told when I bring it back for tires to be re-torqued they would check a potential leak/seep. I think they were as happy as I was it is just a small seep. I have been told to call or stop with any questions. I feel that my car and I are well taken care of for the first time since I moved here 14 years ago!!

Recently relocated back to the QC area and I was having significant steering and suspension issues. I had within the week had axles replaced and an alignment at my regular garage who 3xs tried to fix different issues and their service is normally spot on. To no avail these issues were worse and the past garage was telling me they could not find anything. I felt like I was driving on ice on dry roads, had new tires which were inflated properly and had significant knocking issues in the terrain as I drove. I was very frustrated, felt unsafe driving and in-between moving which added to the stress. I needed to re establish a relationship with an area reputable and reliable mechanic who would also be loyal, honest, efficient and trustworthy-especially to a woman-seems we get the run around a lot. Scanning google, website and Yelp reviews I liked what I read most at Dale's. Johnny helped me right away and was very empathetic, helpful and squeezed me in the next morning for a test drive. He has top notch customer service, as do all the guys which is a breath of fresh air these days when customer service is lacking. The alignment was seriously off, the car had significant safety and suspension problems they diagnosed and spoke to my past garage about who will be replacing all issues Dale's found under warranty for free and reimbursing me for my alignments since they did all the past work. Dale's provided a loaner car while they diagnosed and repaired the alignment and other emergent safety issue until I could get to the other garage who did the initial work- 45 minutes away-only because the work and parts were under warranty. Dale's completed their repairs and review in less than a day, during the most busiest time of the year and when most garages take longer. I appreciated the videos they sent me of the issues and that they called my past garage mechanic to speak mechanic to mechanic to help resolve these issues and get it corrected at low to no cost to me. I wasn't even Dale's customer, yet they wanted to make sure I was taken care of properly and the past garage did right by me. Dale's team is top notch, honest, reliable, accurate in their work and diagnosis. They even have a loaner car which is extremely helpful. I appreciated the video and report to keep in my files and share with the past mechanic to show the questionable repairs, coaching opportunity they needed to review with their mechanic and to get this right so it doesn't happen to someone else. I have found my new garage and my son will also be using Dale's. A customer's review/referral/word of mouth is everything and the best form of advertisement. If you go through the reviews as I did, it is exactly as many mentioned-4.5-5 stars and a great place to bring your business. The team is hard working, extremely knowledgeable, honest and all have superb customer service. Thanks for doing right by me guys!

Daughter took her car there because they offered warranty work and she had engine codes. Payed for diagnostic testing to determine the codes were causes by an EGR valve leak built into valve cover. Few months later engine light returned for a previous related code to the valve cover. They took time to diagnose issue wasn't related to previous fix but was a code thought to be alleviated by the valve cover - catalyst issue. After talking with rep agreed this issue was unrelated to work performed earlier. Thanks for getting her car in and out quickly so she could travel for holidays before the polar blast.

Johnny was good to work with. He explained everything they were doing and asked my approval on each. He also gave me frequent updates on the status of the work.

Dale's is an excellent place to take your vehicle to. Very honest & very informative guys there. They did a repair job that another company said they did and had my Jeep back to me in a timely manner.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Review in my book Very happy Girl right here 😊

Was very up-front about what the service would cost. I am very happy with the service work.

I was taken care of from the start by picking my car up and dropping my car off to me at the end. Customer service was fantastic and for my situation the price was more than fair. I will be using them again.

I had my vehicle repaired at Dale's. Chad was who I worked with primarily and Johnny also assisted me. They were the most pleasurable mechanics I've ever done business with. They were very welcoming and they were very patient and understanding with my situation. I will always recommend anyone who needs services to Dale's shop. I am officially a lifetime customer. I will not be taking my car to any other shop to have repairs done. The customer service and work they have done for me is beyond outstanding. Dale's get a 100% top rating from me. Words cannot express the satisfaction I have with the team of gentlemen I dealt with at this establishment. Once again I'd like to thank the crew at Dale's for providing me with such great service. I also highly recommended to an organization that I work with to recommend Dale's for any other clients who may need car repairs done and she was all the way in board to direct her future clients to Dale's as well.